Support and development
We support your website or app after launch and take on your business’s next tasks. We agree on a monthly scope of work and report on the changes completed.
New tasks arise after launch: fixing a bug, updating a page or adding a feature. Together, we set priorities and agree on the current monthly scope of work. You know which tasks we’re working on and when they will be completed.
Our approach
Current tasks and the changes ahead
Technical support
We fix bugs and update dependencies. We check how changes affect the product’s functionality.
Product development
We add pages and features to meet new business needs. We agree on the scope and timeline for each change before work starts.
Interface improvements
We analyse the available product usage data. We suggest which user flows and screens would benefit from a review.
How we work
How we plan the month’s work
Product assessment and priorities
We assess the product and gather tasks. Together, we decide which need to be completed first.
Scope and approval
We agree on the month’s tasks, their priorities and completion timelines.
Delivery and testing
We complete the agreed tasks and test changes before publishing them.
Review and next steps
We review the work completed, discuss priorities and agree on the scope for the next month.
Support for the work you need
Choose a package for ongoing updates or regular work on new product features.
Bug fixes.
Text and image updates.
Dependency updates.
Report on completed tasks.
Everything in Basic, plus:
New pages.
Small features.
Analysis of available data and recommendations.
Plan for the next changes.
Everything in Standard, plus:
New feature development.
UX audit of key user flows.
Interface updates.
Regular team calls.
FAQ
Frequently asked questions
Which tasks can you handle as part of support?
Bug fixes, content updates and work on pages and features. We agree on the specific tasks based on your product’s needs and the package you choose.
How do we agree on a task?
You describe the task. Together, we set its priority and completion timeline within the current monthly scope of work.
Can I request a new feature?
Yes. We first define the requirements, assess the scope and agree on how to include the task in the work plan.
How can I see what has been completed?
Our monthly report shows the tasks completed and changes made to the product.
How do we define the monthly scope of work?
We discuss the product’s current needs, set priorities and agree on a list of tasks for the month.
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